WrapASong.

Refund Policy

Effective Date: April 22, 2026
Because WrapASong sells digital products and uses paid infrastructure to generate songs and media, refunds are handled carefully and case by case. This policy explains when we generally approve refunds and when we usually do not.

1. General Policy

If you experience a billing problem or a clear technical failure, contact us within 7 days of purchase and we will review the order. Approved refunds are returned to the original payment method through Paddle.

2. Eligible Refund Scenarios

We generally approve refunds in situations such as:
  • Duplicate or incorrect charges, including being charged more than once for the same purchase.
  • Technical failure, such as a paid entitlement not being delivered, a generated file being unusable, or a purchased premium feature failing because of a service-side error.
  • Subscription billing issues or mistaken charges that can be verified from the order record.

3. Non-Refundable Scenarios

We generally do not issue refunds for:
  • Personal taste or creative preference, including not liking the style, melody, lyrics, or overall feel of AI-generated output.
  • Problems caused by the information provided by the user, such as misspelled names, incorrect story details, or uploads submitted by mistake.
  • Used digital benefits once the purchased entitlement, unlocked content, or subscription access has already been consumed or delivered without a verified technical failure.

4. Payments, Subscriptions, and Cancellations

Payments and subscription billing are handled by Paddle as our Merchant of Record. Subscriptions renew automatically unless canceled before the next billing date. Canceling a subscription stops future renewals but does not automatically refund the current billing period.

5. How to Request a Refund

To request a refund, email us with the order details and a short explanation of the issue:
  • Email us at: support@wrapasong.com
  • Include your Paddle order ID, the email used for purchase, and what went wrong.
  • We review requests case by case and, if approved, process the refund back to the original payment method.